An established and growing MSP in Dublin is seeking a skilled and motivated 2nd Level Technical Support Engineer to join their team. This role is ideal for someone with strong experience as a Senior Technical Support Engineer (Level 2) and a proven track record in a managed services environment.
What You’ll Be Doing:
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Provide Level 2 support across desktop, server, and network issues
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Troubleshoot escalated technical problems and resolve tickets within SLAs
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Assist with M365 migrations, user onboarding, and mailbox management
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Support network equipment (switches, routers, firewalls, VLANs, VPNs)
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Perform routine server administration (Active Directory, DNS, DHCP, etc.)
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Assist with PowerShell scripts and automation tasks
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Contribute to technical documentation and project delivery
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Communicate with clients and vendors, keeping stakeholders updated
Requirements
What We’re Looking For:
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Strong experience as a Senior Technical Support Engineer (Level 2) in an MSP
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Deep knowledge of Microsoft 365, Windows Server, Azure, and networking
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Solid troubleshooting skills and a proactive attitude
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Familiarity with tools like RMM/PSA, VoIP systems, and PowerShell
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Excellent communication and customer service skills
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Valid work authorisation for Ireland
Benefits
Why Join This Company?
You’ll be part of a dynamic MSP where your skills and initiative are valued. Alongside a competitive base salary, the company offers a well-rounded benefits package after probation, including:
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A contributory pension scheme
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Income protection cover for added peace of mind
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Training allowance to support your professional development
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Regular team-building events throughout the year
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Staff discounts on IT hardware purchases
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Performance-based rewards and incentives
This is a full-time, office-based role, Monday to Friday, offering strong career growth in a collaborative and tech-driven environment.
You must be living in Ireland and legal to work in Ireland with the specified experience to apply.