Stack and Co.

Stack and Co

Head of Tooling & Automation – CTO Track Role in a Leading MSP

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Job Type: Permanent
Job Status: New
Country: Ireland
City: Dublin
Positions: 1

Job Title: Head of Tooling & Automation – CTO Track Role in a Leading MSP
Location: Dublin / Hybrid
Job Type: Full-time, Permanent
Salary: €70,000–€80,000 basic + bonus + pension + benefits

We’re hiring on behalf of a forward-thinking MSP looking for a hands-on technical leader to take full ownership of their internal and client-facing tooling ecosystem.

This is a unique opportunity for a Level 3 Engineer or a very strong L2 Engineer from an MSP background who wants to step into something more strategic, high-impact, and autonomous. You will act as the key decision-maker for the full stack of internal platforms (PSA, RMM, documentation, quoting, billing, automation) and the client-facing technology suite (cybersecurity, backup, endpoint management, etc.).

Think of this as the MSP equivalent of a Technical Architect or CTO — but with far greater autonomy and the ability to shape internal systems, client tools, operational standards, and future strategy.


Requirements

Key Responsibilities:

  • Own, optimise, and secure all internal platforms (PSA, RMM, documentation, quoting, billing, automation)

  • Act as internal product owner for all client-facing toolsets and platforms

  • Lead automation and scripting efforts to improve workflows and eliminate manual tasks

  • Evaluate and implement AI tools that enhance operational efficiency

  • Drive security and compliance best practices (ISO27001, GDPR, vendor governance)

  • Collaborate with Sales, Technical, and Finance teams to align tooling with business needs

  • Play a leadership role in shaping internal standards and continuous improvement initiatives

You Will Bring:

  • Proven experience in a managed services or IT solutions environment

  • Strong technical foundation across internal systems and SaaS integration

  • Demonstrated experience automating a real-world project (any tool – PowerShell, Power Automate, scripting, etc.)

  • A mindset for improving systems, reducing friction, and raising standards

  • Familiarity with ISO27001 or similar compliance frameworks (nice to have)


Benefits

Why Apply:

  • High-autonomy strategic role with influence across internal and client-facing platforms

  • Ideal step up for an MSP Engineer ready to move from operations into technical leadership

  • Excellent salary package: €70,000–€80,000 basic + bonus + pension + benefits

To Apply:
If you are an experienced Level 3 (or strong Level 2) MSP Engineer with real-world automation experience, send your CV to Gerry gerry@stackandco.net at Stack and Co.